Ordering Information
The German Boardgame Company
537 Frederick Street #23067
Kitchener, Ontario
N2B 3V1
Canada
Phone: 519-496-8892 (voicemail; email response is faster)
Website Hosted by Sentex Communications www.sentex.net
1. Special Order Service
2. Availability of Items
3. Using the G.B.Co. Shopping Cart
4. Adding to an Existing Order
5. Online Credit Card Ordering
6. U.S.-Canada Exchange Rate
7. Shipping & Handling Costs and Approximate Delivery Times
8. Taxes
9. All Parts Included Guarantee
10. Insurance and Missing Shipments
11. Terms of Sale
1. Special Order Service
Don't see it? Email us a request and perhaps we can "Special Order" it in for you!
2. Availability of Items
The live, online inventory is very accurate. If you can "buy" it, it's in stock! If it's sold out, the "buy" button disappears and you cannot purchase it. So: no backorders! If, in the rare event it is not in stock, you will be contacted immediately and advised as much. If you want to be notified when we receive more stock of a sold out item, contact us and we'll advise you when we have the item again.
3. Using the German Boardgame Company Shopping Cart
Follow the steps carefully to use the shopping cart. If you have difficulty completing the order, please carefully review the data you've inputted before contacting us. If, after that, you still experience difficulty using the shopping cart, contact us at help@germangames.com
4. Adding to an Existing Order
Want to add to an existing order that hasn't shipped yet? Easy! Just go ahead and make another order. When preparing your first order, we do a customer name search and all "processing" orders will automatically show up in our software. When we start packing your first order, we will add the additional order and will refund any shipping charge past the first one.
We ask that you combine a maximum of 3 orders, to keep things under control.
When you are finished, please SEND US AN EMAIL. In this email, kindly state the two (or more) orders numbers that you wish to have combined.
5. Online Credit Card Ordering
We've spent a great deal of time developing our shopping cart and securing our site for credit card transactions. We are proud to be a "dot.com" company, and a virtual storefront. Therefore, our preferred method of payment is through the secure shopping cart/credit card company interface you'll encounter when you use the site and check out, etc. using the easy-to-use shopping cart. All credit card orders done through German Boardgame Co. are secured using some of the most secure professional security resources available (128-bit Secure Socket Layers (SSLA) technology). None of the credit card information is stored, we don't even receive the number, it is processed through the banks and credit card company immediately and taken from your Visa or MasterCard account. If you prefer to be phoned for credit card information, please phone 519-496-8892 and leave a message (including phone number you may be reached) if there is no answer.
Note to Customers Purchasing a gift, etc for Somebody Else
Please follow the directions in the shopping cart and enter both your address for billing purposes and the recipient's address for shipping purposes.
German Boardgame Company does not charge a surcharge for using your credit card.
6. All Sales are Done in Canadian Dollars...and the U.S.-Canada Exchange Rate
The sale will be in Canadian dollars, your credit card company will do the exchange for you (they are fairly reasonable). The current rate of exchange is approximately such that if you multiply our prices by 1.00 you should get a reasonable ballpark idea of how much you're paying in U.S. dollars. Note that this is not a quote, only an approximation for guesswork purposes!
7. Shipping Information: Approximate Delivery Times and Prices
Shipping charges are based on distance from Kitchener, Canada (one hour drive west of Toronto) and the size/weight of the package. To avoid high costs for the customer, we use Canada Post. Packages are insured against loss, unless they are lost because we were given the wrong address by the customer.
Approximate Delivery Times and Shipping Charges are as follows. Please note that we do not guarantee shipping times, as too many of the factors effecting shipping time are absolutely beyond our control. The following times are based on estimates provided by Canada Post:
Shipping Times and Costs Within Canada:
Expedited Post within Ontario: 1-3 business days.
Cost: Flat Rate $10.00, regardless of how many games are ordered (+hst).
Expedited Post to Quebec: 2-3 business days.
Cost: Flat Rate $10.00, regardless of how many games are ordered (+ gst)
Expedited Post to Alberta and British Columbia: 3-7 business days.
Cost: Flat Rate of $14.00, regardless of how many games are ordered (+ gst).
Expedited Post to Saskatchewan, Manitoba, Nova Scotia, New Brunswick and P.E.I.: 3-7 business days.
Cost: Flat Rate of $13.00, regardless of how many games are ordered (+ gst on shipping, plus hst on shipping to Nova Scotia, New Brunswick and P.E.I.).
Expedited Post to Newfoundland: 5-6 business days.
Cost: Flat Rate $16.00, regardless of how many games are ordered (+ hst).
Shipping Times and Costs to the United States (2 Zones: near = Northern and Eastern States and far = Southern and Western States):
Expedited Post within Northern and Eastern U.S. States: ~4 business days. SOMETIMES LONGER.
Cost: $23.00 FLAT RATE - no matter how many games you order!
Expedited Post within Southern and Western U.S. States: ~4 business days. SOMETIMES LONGER.
Cost: $25.00 FLAT RATE - no matter how many game you order!
Note that these delivery times are approximations only. Due to the volatile nature of the postal system and factors beyond our control, we regret that we cannot guarantee delivery time.
8. Taxes
Taxes are calculated, based on where the package is being sent.
Ontario Residents: add 13% hst.
Residents of British Columbia: add 5% gst.
Residents of New Brunswick and Newfoundland: add 13% hst.
Residents of Prince Edward Island: add 14% hst.
Residents of Nova Scotia: add 15% hst.
Canadians residing in Quebec, Alberta, B.C., Saskatchewan and Manitoba: add 5% gst only.
U.S. Residents: pay no Canadian tax, be aware that you might be charged a duty tax by your own Government.
9. All Parts Included Guarantee
If you receive your game and it's missing any parts, please contact the publisher/manufacturer of the game. If they don't respond within a reasonable amount of time, contact us and we'll try to help. While it is ultimately the manufacturer's responsibility to provide you with a complete game, please note that we have you "covered" in this regard.
10. Insurance and Missing Shipments
Please give us at least two weeks (Ontario), three weeks (other provinces), and five weeks (U.S.) from delivery date before requesting that we track a package. Let there be no worries: all packages are fully insured against loss.
During the month of December, please take into account that the entire delivery system gets slower around Christmas.
11. Terms of Sale
i Governing Law
This Agreement and any sales hereunder shall be governed by the laws of the Province of Ontario or the Country of Canada, as applicable.
ii Subject to Change without Notice
(To protect itself), the German Boardgame Company reserves the right to alter these terms and conditions, at any time, without providing written agreement to the customer.
iii Legal Credit Card Holder
By entering the credit card information, you are making a legal declaration that the credit card has been issued to you, that it is your legal name that appears on the card. You may not enter the credit card number of another person, as detailed in the cardholder's credit card agreement, originally signed by the card holder.
iv Billing Address
By entering your address in the billing address field, you are making a legal declaration that this is your legal billing address.
v German Boardgame Company Privacy Policy
German Boardgame Company saves personal information (name, address, phone number and email address) provided by the customer at time of checkout through the 128-bit SSLA Secured shopping cart. This personal information is used to be able to properly mail the order to the customer, or to communicate with the customer in case there is an issue with the order. At no time, present or future, will any customer information be provided to any source outside of German Boardgame Company. Credit Card information is not stored by German Boardgame Company, and (for obvious security reasons) is not stored on the German Boardgame Company server.
vi Damaged or Missing Components
For games with damaged or missing components, German Boardgame Company cannot be held responsible for the missing or damaged parts. The publisher (game manufacturer) will send you the missing or damaged parts; please contact us if you need to know how to get in touch with the publisher. We guarantee that you will be served by the game publisher, you will receive any missing or defective pieces as soon as they can get them to you!
vii Return of Merchandise:
Other items may be returned within 30 days of date of invoice, for full refund of the game (not including the original shipping) and sales tax, if any was paid. Notify us, before returning the product(s). The game(s) must be in its original shrinkwrap and undamaged, otherwise it is not acceptable for refund. The customer is responsible to pay for shipping back to German Boardgame Company. Upon receipt of the returned items, the customer will be refunded for the games, under the following terms. i) The original shipping charge is non-refundable. ii) Since we charge flat-rate shipping and often ship games below our shipping cost, German Boardgame Company reserves the right to refund less money to the customer, to cover the real-world cost we incurred to ship the item. iii) No refunds will be issued for items received damaged due to poor packing by the customer.
viii Wrong address provided by customer.
PLEASE ENSURE THAT YOU HAVE ENTERED THE CORRECT ADDRESS, WITH APARTMENT NUMBER IF APPLICABLE. In the case that an incorrect or incomplete address is provided by the customer and the item is returned to German Boardgame Company, Germany Boardgame Company will ask the customer to cover BOTH 1) the return cost to us (yes, Canada Post does charge us to return a shipment with an incorrect address) and 2) to ship the item a second time.
ix Use of German Boardgame Company as Wholesale Source
German Boardgame Company is not designed to supply items for resale. German Boardgame Company reserves the right to cancel any order that it interprets as being for reasons of resale. This is due to our profit margins, our high work volume, and the model of flat-rate shipping that is offered. Supporting the selling of items for wholesale is, in many instances, not sustainable for German Boardgame Company.
x Canadian Funds
All Invoice totals are determined in Canadian funds (CND). We do not quote prices in currencies other than the Canadian Dollar(CND).
Note to American customers
The exchange rate will be calculated by your credit card company. It will be reasonably comparable to the U.S.-Canadian dollar exchanges rate for the date of sale. For the current exchange rate, do a search for "currency exchange" on any good newspaper's web search engine.
xi Terms of Payment
All items must be paid for, in full, before delivery of merchandise will occur. Method of payment includes: VISA and MasterCard.
xii Taxes and Duty
All taxes applicable to residents of Ontario and other Canadian customers are calculated at the time of sale, in their entirety. The German Boardgame Company assumes no responsibility for additional charges - if any - the customer may incur as a result of duties or taxes levied by U.S., Canadian, State or Provincial governments.
xiii Delivery Time
After the order has been received, it will usually ship within 1-3 BUSINESS DAYS. This depends on the workload and time of year. While German Boardgame Company strives to meet this standard of shipping, we do not guarantee shipping time.
xiv Deliveries to Remote Addresses and 30 kg Maximum for Flat-Rate Shipping Price
The module used to calculate shipping charges is quite accurate. However, very rarely, deliveries to certain remote addresses result in a potential shipping charge to us, significantly in excess of what was calculated as the original "shipping charge". In these rare instances, German Boardgame Comapny reserves the right to hold the shipment, until such time that the customer covers the additional cost for shipping.
Additionally, if your order is over 30 kg (66 lbs.) in weight, we reserve the right to request you pay a second flat-rate shipping charge due to the high cost of shipping.
xv Emailed credit card information disclaimer of responsibility
German Boardgame Company is NOT responsible for any losses due to emailing of the customer's credit card information to German Boardgame Company. USE OUR SECURE WEBSITE TO DO YOUR TRANSACTION. Do NOT email your credit card information to us, under any circumstances.
