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Ordering Information
The German
Boardgame Company
99 Margaret Avenue
Kitchener, Ontario
N2H 4H5
Canada
Phone: 519-496-8892
Website Hosted by Sentex Communications www.sentex.net
1.
Special Order Service
2. Availability of Items
3. Using the G.B.Co. Shopping Cart
4. Online Credit Card Ordering
5. U.S.-Canada Exchange Rate
6. Other Methods of Payment
7. Shipping & Handling Costs and Approximate Delivery Times
8. Taxes
9. All Parts Included Guarantee
10. Insurance and Missing Shipments
11. Terms of Sale
1. Special Order Service
Don't see it? Email us a request and perhaps we can "Special
Order" it in for you!
2. Availability of Items
The live, online inventory is very
accurate. If you can "buy" it, it's in stock! If it's
sold out, the "buy" button disappears and you cannot
purchase it. So: no backorders! If, in the rare event it
is not in stock, you will be contacted immediately and advised
as much. If you want to be notified when we receive more stock
of a sold out item, contact us and we'll advise you when we have
the item again.
3. Using the German Boardgame
Company Shopping Cart
Follow the steps carefully
to use the shopping cart. If you have difficulty completing the
order, please carefully review the data you've inputted before
contacting us. If, after that, you still experience difficulty
using the shopping cart, contact us at help@germangames.com
4. Online Credit Card Ordering We've spent a great deal of time developing
our shopping cart and securing our site for credit card transactions.
We are proud to be a "dot.com" company, and a virtual
storefront. Therefore, our preferred method of payment is through
the secure shopping cart/credit card company interface you'll
encounter when you use the site and check out, etc. using the
easy-to-use shopping cart. All credit card orders done through
German Boardgame Co. are secured using some of the most secure
professional security resources available (128-bit Secure Socket
Layers (SSLA) technology). None of the credit card information
is stored, we don't even receive the number, it is processed through
the banks and credit card company immediately and taken from your
Visa or MasterCard account. If you prefer to be phoned for credit
card information, please phone 519-496-8892 and leave a message (including phone number you may be reached) if there is no answer.
Note to Customers Purchasing a gift, etc for Somebody Else
Please put the RECIPIENT'S address in the address field and YOUR address in the notes field. Please email us any specific instructions for enclosing a greeting, etc.
German Boardgame Company does
not charge a surcharge for using your credit card.
5. All Sales are Done in
Canadian Dollars...and the U.S.-Canada Exchange Rate
The sale will be in
Canadian dollars, your credit card company will do the exchange
for you (they are fairly reasonable). The current rate of exchange
is approximately such that if you multiply our prices by 1.00
you should get a reasonable ballpark idea of how much you're paying
in U.S. dollars. Note that this is not a quote, only an
approximation for guesswork purposes!
6. Other Methods of Payment
We also accept payment
by money order. Send the money order to the address at the top
of this page. We will ship the order immediately, upon receipt
of the money order.
IMPORTANT NOTE FOR U.S.
CUSTOMERS PAYING BY U.S. POST OFFICE MONEY ORDER:
When paying by U.S. Post Office Money
order, enclose an International Money Order only. A quick visual
check, in case you're not sure: U.S. (domestic) Money Orders are
green. This is no good. We can only accept International Money
Orders, which are pink in colour.
7. Shipping Information: Approximate Delivery
Times and Prices
Shipping charges are based on distance
from Kitchener, Canada (one hour drive west of Toronto), the type
of service requested, and the size/weight of the package. To avoid
high costs for the customer, we use Canada Post. As a general
rule, the higher the price for shipping, the sooner the package
will arrive. Packages are insured against loss, unless they are
lost because we were given the wrong address by the customer.
Approximate Delivery Times
and Shipping Charges are as follows. Please note that we do not
guarantee shipping times, as too many of the factors effecting
shipping time are absolutely beyond our control. The following
times are based on estimates provided by Canada Post:
Shipping Times and Costs
Within Canada (4 Zones: 1-Ontario; 2-Quebec; 3-Newfoundland; 4-Alberta,
B.C., Saskatchewan, Manitoba, New Brunswick, Nova Scotia, P.E.I.):
Expedited Post within Ontario:
1-3 business days.
Cost: Flat Rate $9.00, regardless of how many games are ordered
(+hst).
Express Post within Ontario: 1-2 business days.
Cost: Will be automatically calculated at time of order, it
costs a bit more than regular pricing but is faster (+hst).
Expedited Post to Quebec: 2-3
business days.
Cost: Flat Rate $10.00, regardless of how many games are ordered
(+ gst)
Express Post to Quebec: 1-2 business days.
Cost: Will be automatically calculated at time of order, it
costs a bit more than regular pricing but is faster (+ gst).
Expedited Post within the rest
of Canada: 3-7 business days.
Cost: Flat Rate of $13.00, regardless of how many games are
ordered (+ gst on shipping, plus hst on shipping to British Columbia,
Nova Scotia and New Brunswick).
Express Post within the rest of Canada): approx.
2-3 business days.
Cost: Will be automatically calculated at time of order, it
costs a bit more than regular pricing but is faster (+ gst on
shipping, plus hst on shipping to British Columbia, Nova Scotia
and New Brunswick).
Expedited Post to Newfoundland:
5-6 business days.
Cost: Flat Rate $15.00, regardless of how many games are ordered
(+ hst).
Express Post to Newfoundland: 2-3 business
days.
Cost: Will be automatically calculated at time of order, it
costs a bit more than regular pricing but is faster (+ hst).
Shipping Times and Costs
to the United States (2 Zones: near = Northern and Eastern States
and far = Southern and Western States):
Regular Post within Northern
and Eastern U.S. States: ~5-9 business days. SOMETIMES LONGER.
Cost: $11.50 plus $1.00 per small card game, $10.00 per regular
sized game (up to 2 kilograms).
Express Post (similar to Courier Service) to
Northern and Eastern U.S. States: 3-5 business days.
Cost: Will be automatically calculated at time of order, it
costs a bit more than regular pricing but is faster.
Regular Post within Southern
and Western U.S. States: ~5-9 business days. SOMETIMES LONGER.
Cost: Cost: $12.50 plus $1.00 per small card game, $10.00 per
regular sized game (up to 2 kilograms).
Express Post (similar to Courier Service) to
Southern and Western U.S. States: 4-6 business days.
Cost: Will be automatically calculated at time of order, it
costs a bit more than regular pricing but is faster.
Note that these delivery times
are approximations only. Due to the volatile nature of the postal
system and factors beyond our control, we regret that we cannot
guarantee delivery time.
8. Taxes
Taxes are calculated, based on where
the package is being sent.
Ontario Residents: add 13% hst.
Residents of British Columbia: add 12% hst.
Residents of New Brunswick and Newfoundland:
add 13% hst.
Residents of Nova Scotia: add 15% hst.
Canadians residing in Quebec, Alberta, Saskatchewan,
Manitoba and Prince Edward Island: add 5% gst only.
U.S. Residents: pay no Canadian tax, be aware
that you might be charged a duty tax by your own Government.
9. All Parts Included Guarantee
If you receive your game and it's missing
any parts, contact us and we'll arrange to have the missing pieces
replaced, at no charge.
10. Insurance and Missing Shipments
Please give us at least two weeks (Ontario),
three weeks (other provinces), and five weeks (U.S.) from delivery
date before requesting that we track a package. Let there be no
worries: all packages are fully insured against loss.
During the month of December, please take into
account that the entire delivery system gets slower around Christmas.
11. Terms of Sale
i Governing Law
This Agreement and any sales hereunder shall be governed by the
laws of the Province of Ontario or the Country of Canada, as applicable.
ii Subject to Change without Notice
(To protect itself), the German Boardgame
Company reserves the right to alter these terms and conditions,
at any time, without providing written agreement to the customer.
iii Legal Credit Card Holder
By entering the credit card information, you are making a legal
declaration that the credit card has been issued to you, that
it is your legal name that appears on the card. You may not enter
the credit card number of another person, as detailed in the cardholder's
credit card agreement, originally signed by the card holder.
iv Billing Address
By entering your address in the address field, you are making
a legal declaration that this is your permanent address,
that you are a permanent resident of that Country and Province/State.
v German Boardgame Company Privacy Policy
German Boardgame Company saves personal information (name, address,
phone number and email address) provided by the customer at time
of checkout through the 128-bit SSLA Secured shopping cart. This
personal information is used to be able to properly mail the order
to the customer, or to communicate with the customer in case there
is an issue with the order. At no time, present or future, will
any customer information be provided to any source outside of
German Boardgame Company. Credit Card information is not stored
by German Boardgame Company, and is not stored on the German Boardgame
Company server.
vi Damaged or Missing Components
For games with damaged or missing components, German Boardgame
Company cannot be held responsible for the missing or damaged
parts. The publisher (game manufacturer) will send you the missing
or damaged parts; please contact us if you need to know how to
get in touch with the publisher. We guarantee that you will be
served by the game publisher, you will receive any missing or
defective pieces as soon as they can get them to you!
vii Return of Merchandise: Other items may be returned within 30 days of date
of invoice, for full refund of the game (not including the original
shipping) and sales tax, if any was paid. Notify us, before returning
the product(s). The game(s) must be in its original shrinkwrap
and undamaged, otherwise it is not acceptable for refund. The
customer is responsible to pay for shipping back to German Boardgame
Company. Upon receipt of the returned items, the customer will
be refunded for the games, under the following terms. i) The original
shipping charge is non-refundable. ii) Since we charge flat-rate
shipping and often ship games below our shipping cost, German
Boardgame Company reserves the right to refund less money to the
customer, to cover the real-world cost we incurred to ship the
item. iii) No refunds will be issued for items received damaged
due to poor packing by the customer.
viii Wrong address provided by customer.
PLEASE ENSURE THAT YOU HAVE ENTERED THE CORRECT ADDRESS, WITH
APARTMENT NUMBER IF APPLICABLE. In the case that an incorrect
or incomplete address is provided by the customer and the item
is returned to German Boardgame Company, Germany Boardgame Company
will ask the customer to pay to ship the item a second time.
ix Canadian Funds
All Invoice totals are determined in Canadian funds (CND). We
do not quote prices in currencies other than the Canadian Dollar(CND).
Note to American customers
The exchange rate will be calculated by your credit card company.
It will be reasonably comparable to the U.S.-Canadian dollar exchanges
rate for the date of sale. For the current exchange rate, do a
search for "currency exchange" on any good newspaper's
web search engine.
x Terms of Payment
All items must be paid for, in full,
before delivery of merchandise will occur. Method of payment includes:
VISA, MasterCard, AMEX, Money Order or Cash.
xi Taxes and Duty
All taxes applicable to residents of Ontario and other Canadian
customers are calculated at the time of sale, in their entirety.
The German Boardgame Company assumes no responsibility for additional
charges - if any - the customer may incur as a result of duties
or taxes levied by U.S., Canadian, State or Provincial governments.
xii Delivery Time
After the order has been received,
it will usually ship within 1-3 BUSINESS DAYS.
xiii Deliveries to Remote Addresses
The module used to calculate shipping
charges is quite accurate. However, very rarely, deliveries
to certain remote addresses result in a potential shipping charge
to us, significantly in excess of what was calculated as the original
"shipping charge". In these rare instances, German Boardgame
Comapny reserves the right to hold the shipment, until such time
that the customer covers the additional cost for shipping.
xiv Emailed credit card information disclaimer
of responsibility
German Boardgame Company is NOT responsible
for any losses due to emailing of the customer's credit card information
to German Boardgame Company. USE OUR SECURE WEBSITE TO DO YOUR
TRANSACTION. Do NOT email your credit card information to us,
under any circumstances.
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